Terms of Service

Last Updated: February 14, 2026

Company Information

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Phone: +44 7474 706761
Email: contact@mypokecard.shop
Website: https://mypokecard.shop

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

Welcome to Mypokecard. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Mypokecard ("we," "us," or "our") governing your access to and use of our website, products, and services.

By accessing or using our website (mypokecard.shop), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Modification of Terms

We reserve the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

1.3 Additional Policies

These Terms incorporate by reference:

• Our Privacy Policy
• Our Refund & Return Policy
• Our Shipping Policy
• Our Cookie Policy

All policies are available on our website and form part of your agreement with us.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to:

• Create an account
• Make purchases
• Use our services

By using our website, you represent and warrant that you meet this age requirement.

2.2 Account Registration

To make purchases, you may need to create an account:

Your Responsibilities:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account

We Reserve the Right to:

• Refuse account registration
• Suspend or terminate accounts that violate these Terms
• Require additional verification of your identity

2.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All purchases and activities made through your account
• Any unauthorized use of your account

We are not liable for any loss or damage arising from your failure to protect your account information.

3. Products and Services

3.1 Product Descriptions

We strive to ensure product descriptions, images, and prices are accurate. However:

• We do not warrant that descriptions are error-free or complete
• Product images are for illustrative purposes and may differ slightly from actual items
• Colors may vary depending on your device display settings
• We reserve the right to correct errors or update information at any time

3.2 Product Availability

• Product availability is subject to change without notice
• We do not guarantee that products will be available when you place an order
• If a product becomes unavailable after your order, we will notify you and offer:
  • A full refund
  • An alternative product
  • Store credit

3.3 Pricing

All prices are:

• Listed in British Pounds (GBP)
• Inclusive of VAT where applicable
• Subject to change without notice

We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Cancel orders placed at incorrect prices

If a pricing error occurs after you've placed an order:

• We will notify you of the error
• Give you the option to proceed at the correct price or cancel
• Issue a full refund if you choose to cancel

3.4 Product Authenticity

We are committed to selling only authentic Pokemon cards and collectibles. All products are sourced from legitimate suppliers and distributors.

Counterfeit Products: If you believe you've received a counterfeit item:

• Contact us immediately at contact@mypokecard.shop
• Provide photos and details of the product
• We will investigate and take appropriate action
• Confirmed counterfeits will be eligible for full refund

4. Orders and Purchases

4.1 Order Process

When you place an order:

1. You submit an offer to purchase the products
2. You receive an order confirmation email (acknowledgment, not acceptance)
3. We accept your offer when we ship the products
4. A contract is formed upon shipment

4.2 Order Confirmation

Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to:

• Accept or decline any order
• Limit quantities purchased per customer
• Refuse orders that appear fraudulent or suspicious

4.3 Order Cancellation by Customer

Before Shipment:

• You may cancel your order free of charge
• Contact us at contact@mypokecard.shop
• Include your order number and reason for cancellation

After Shipment:

• Orders cannot be canceled once shipped
• You may return items according to our Return Policy

4.4 Order Cancellation by Us

We reserve the right to cancel any order if:

• The product is unavailable or out of stock
• Payment cannot be processed or verified
• Pricing or product information is incorrect
• We suspect fraudulent activity
• We cannot fulfill the order due to circumstances beyond our control

If we cancel your order:

• We will notify you promptly
• Issue a full refund of any amount charged
• We are not liable for any consequential damages

4.5 Order Limits

We reserve the right to:

• Limit quantities per customer or per order
• Refuse orders from specific customers
• Restrict orders to reasonable quantities for personal use

4.6 Bulk Orders

For bulk or wholesale inquiries (10+ items):

• Contact us at contact@mypokecard.shop
• Special terms and pricing may apply
• Subject to availability and approval

5. Payment

5.1 Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Other payment methods as displayed at checkout

5.2 Payment Processing

• Payment is processed at the time of order placement
• All transactions are processed securely through our payment service providers
• We do not store your complete payment card information
• Payment information is encrypted using SSL/TLS technology

5.3 Payment Authorization

By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge the full order amount
• Grant permission for automatic payment processing

5.4 Payment Verification

We reserve the right to:

• Verify payment information before processing orders
• Request additional verification for security purposes
• Decline orders if payment cannot be verified
• Use fraud prevention tools and services

5.5 Currency

All prices and transactions are in British Pounds (GBP) unless otherwise stated.

5.6 VAT and Taxes

• VAT is included in displayed prices where applicable
• You are responsible for any additional customs duties or import taxes (if applicable)

6. Shipping and Delivery

6.1 Shipping Terms

Full details are available in our Shipping Policy. Key points:

• We ship to United Kingdom addresses only
• Free standard shipping on all orders
• Processing time: 1-2 business days (Monday-Friday)
• Delivery time: 5-7 business days after dispatch
• Orders placed before 5:00 PM CET are processed the same business day

6.2 Shipping Address

Your Responsibilities:

• Provide accurate and complete shipping address
• Ensure someone is available to receive the package
• Update address information if you move

We are not responsible for:

• Delays due to incorrect addresses
• Packages returned due to failed delivery attempts
• Additional charges for re-shipping to corrected addresses

6.3 Delivery Issues

If your package is lost, delayed, or damaged:

• Contact us at contact@mypokecard.shop within 7 days
• Provide your order number and tracking information
• We will investigate and resolve the issue

6.4 Risk of Loss

• Risk of loss passes to you upon delivery to the shipping address
• We recommend inspecting packages immediately upon receipt
• Report any damage within 48 hours of delivery

7. Returns, Refunds, and Exchanges

7.1 Return Policy Overview

Full details are available in our Refund & Return Policy. Summary:

• Return Window: 30 days from delivery date
• Eligible Items: New, unused, unopened items in original packaging
• Returns Accepted: Both defective and non-defective products
• No Restocking Fees
• Refund Processing: 5 business days after receipt

7.2 Return Process

To initiate a return:

1. Contact us at contact@mypokecard.shop within 30 days
2. Receive return authorization and instructions
3. Ship items back using a trackable method
4. Await inspection and refund processing

7.3 Non-Returnable Items

The following cannot be returned:

• Opened sealed products (when seals are broken for hygiene/protection)
• Items marked as "Final Sale"
• Gift cards

7.4 Refund Method

Refunds are issued to the original payment method used for purchase.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on our website is owned by or licensed to Mypokecard, including:

• Website design, layout, and graphics
• Text, images, and videos
• Logos, trademarks, and brand names
• Software and code
• Product descriptions and listings

Protected by:

• Copyright laws
• Trademark laws
• Other intellectual property rights

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and print content for personal reference

You may NOT:

• Copy, reproduce, or distribute website content
• Modify, adapt, or create derivative works
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Use automated systems to access or scrape our website

8.3 Third-Party Intellectual Property

Pokemon and related trademarks are property of their respective owners:

• Nintendo
• Creatures Inc.
• GAME FREAK inc.

We are an authorized retailer of Pokemon cards and collectibles. All products sold are genuine and authentic.

8.4 User-Generated Content

If you submit reviews, comments, or other content:

• You grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute such content
• You represent that you own or have rights to the content
• You agree not to submit unlawful, harmful, or inappropriate content
• We reserve the right to remove any content at our discretion

8.5 Copyright Infringement

If you believe your copyright has been infringed:

• Contact us at contact@mypokecard.shop
• Provide details of the alleged infringement
• Include your contact information and copyright ownership proof

9. Prohibited Uses

9.1 You Agree NOT to Use Our Website or Services to:

Illegal Activities:

• Violate any local, national, or international laws
• Engage in fraudulent activities
• Infringe intellectual property rights
• Sell or distribute counterfeit products

Harmful Activities:

• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Conduct denial-of-service attacks

Abusive Activities:

• Harass, threaten, or abuse our staff or other customers
• Submit false or misleading information
• Create multiple accounts to circumvent restrictions
• Engage in price manipulation or market abuse

Commercial Misuse:

• Use automated bots or scrapers
• Resell products for commercial gain without authorization
• Use our content without permission
• Frame or mirror our website

9.2 Consequences of Prohibited Use

If you engage in prohibited activities, we may:

• Suspend or terminate your account immediately
• Cancel pending orders without refund
• Report illegal activities to law enforcement
• Pursue legal action and seek damages
• Ban you from future use of our services

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

Our website and services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Accuracy or reliability of information

10.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MYPOKECARD SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of substitute goods or services
• Damages arising from use or inability to use our services
• Damages arising from unauthorized access to your account

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED: The amount you paid for the product(s) giving rise to the claim, or £100, whichever is lower.

10.3 Exceptions

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10.4 Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under:

• Consumer Rights Act 2015
• Consumer Protection Act 1987
• Sale of Goods Act 1979 (as amended)

11. Indemnification

You agree to indemnify, defend, and hold harmless Mypokecard, its directors, officers, employees, agents, and suppliers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or rights of third parties
• Your use or misuse of our services
• Your breach of any representations or warranties
• Content you submit or transmit through our website

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

You agree that any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Informal Resolution

Before filing any legal claim, we encourage you to:

• Contact us at contact@mypokecard.shop
• Describe the issue in detail
• Allow us 30 days to resolve the matter amicably

12.4 Alternative Dispute Resolution

If we cannot resolve a dispute informally, you may:

• Use the UK Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
• Contact Citizens Advice Consumer Service: 0808 223 1133
• Seek mediation through an approved Alternative Dispute Resolution provider

12.5 Consumer Rights

As a UK consumer, you have the right to:

• Bring legal proceedings in the courts of your home country
• Access consumer protection organizations
• File complaints with Trading Standards

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, extreme weather)
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Pandemics or epidemics
• Failure of suppliers or carriers
• Power outages or telecommunications failures
• Cyberattacks or system failures

During force majeure events:

• Our obligations are suspended for the duration of the event
• We will use reasonable efforts to resume normal operations
• We will notify you of significant delays
• You may cancel affected orders for a full refund

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• The remaining provisions shall remain in full force and effect
• The invalid provision shall be modified to achieve the intended purpose
• The rest of these Terms shall not be affected

15. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, constitute the entire agreement between you and Mypokecard regarding your use of our services.

These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms:

• To an affiliate or subsidiary
• In connection with a merger, acquisition, or sale of assets
• To any successor entity

18. Contact Information

For questions, concerns, or notices regarding these Terms:

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Email: contact@mypokecard.shop
Phone: +44 7474 706761
Website: https://mypokecard.shop

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM CET
Saturday - Sunday: Closed

Response Time:
We aim to respond to all inquiries within 5 business days.

19. Notices

19.1 Notice to You

We may provide notices to you:

• By email to the address associated with your account
• By posting on our website
• By mail to your registered address

Notices sent by email are deemed received within 24 hours of sending.

19.2 Notice to Us

You may provide notices to us:

• By email to contact@mypokecard.shop
• By mail to our business address above

Notices to us are deemed received when actually received by us.

20. Survival

The following provisions shall survive termination of these Terms:

• Intellectual Property Rights
• Limitation of Liability
• Indemnification
• Dispute Resolution
• Any payment obligations
• Any provisions that by their nature should survive

21. Relationship of Parties

These Terms do not create any:

• Partnership, joint venture, or agency relationship
• Employment relationship
• Franchise relationship

You are an independent customer, and we are an independent business.

22. Third-Party Rights

These Terms are between you and Mypokecard only. No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

23. Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

24. Electronic Communications

By using our services, you consent to receive electronic communications from us, including:

• Order confirmations and updates
• Account notifications
• Service announcements
• Legal notices

These electronic communications satisfy any legal requirement for written communications.

25. Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of any provision.

26. Consumer Protection Notice

Your Consumer Rights:

Under UK consumer protection laws, you have specific rights when purchasing goods online, including:

Consumer Rights Act 2015:

• Right to receive goods as described
• Right to receive goods of satisfactory quality
• Right to receive goods fit for purpose
• Right to return faulty goods within 30 days for full refund

Consumer Contracts Regulations 2013:

• Right to a 14-day cooling-off period (we offer 30 days)
• Right to clear information before purchase
• Right to cancel distance contracts

Nothing in these Terms removes or limits your statutory rights as a consumer.

If you believe your consumer rights have been violated:

• Contact us first at contact@mypokecard.shop
• Contact Citizens Advice Consumer Service: 0808 223 1133
• Report to Trading Standards
• Seek legal advice

27. Acknowledgment

By using our website and services, you acknowledge that:

• You have read and understood these Terms of Service
• You agree to be bound by these Terms
• You meet the eligibility requirements (18+ years of age)
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations

If you do not agree to these Terms, you must not use our website or services.

Mypokecard - Quality Products, Fair Terms, Trusted Service.

© 2026 Mypokecard. All rights reserved.

Document Version: 1.0
Effective Date: February 14, 2026
Last Reviewed: February 14, 2026