Shipping Policy

Last Updated: February 14, 2026

Company Information

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Phone: +44 7474 706761
Email: contact@mypokecard.shop

Shipping Coverage

We currently ship to addresses within the United Kingdom only.

Shipping Costs

We are pleased to offer FREE STANDARD SHIPPING on all orders to UK addresses.

Order Processing

Order Cut-Off Time

Orders placed before 5:00 PM CET (Central European Time) Monday through Friday will be processed the same business day. Orders placed after 5:00 PM CET or on weekends/holidays will be processed on the next business day.

Processing Time

  • Standard Processing: 1-2 business days (Monday-Friday)
  • Business days exclude weekends and UK public holidays
  • During peak seasons (holidays, special promotions), processing times may be extended by 1-2 additional business days

What Happens During Processing

During the processing period, we:

  1. Verify your order details and payment
  2. Pick and carefully pack your items
  3. Prepare your shipment for dispatch
  4. Generate tracking information

Delivery Times

Standard Delivery

  • Estimated Transit Time: 5-7 business days (Monday-Friday) after dispatch
  • Total Estimated Delivery: 6-9 business days from order placement (processing + transit)

Important Notes

  • Delivery times are estimates and not guaranteed
  • Transit times exclude weekends and public holidays
  • Remote or rural areas may experience slightly longer delivery times
  • Adverse weather conditions or carrier delays may impact delivery schedules

Shipping Methods & Carriers

We work with trusted UK courier services to ensure safe and reliable delivery of your products. The specific carrier will be determined based on your location and order details.

Order Tracking

Tracking Notification

Once your order has been dispatched, you will receive:

  • An email confirmation containing your tracking number
  • A link to track your shipment online
  • Estimated delivery date

How to Track Your Order

  1. Check your email for the shipping confirmation
  2. Click the tracking link provided, or
  3. Visit the carrier's website and enter your tracking number
  4. Contact us at contact@mypokecard.shop if you need assistance

Shipping Restrictions

We Do Not Ship To:

  • PO Boxes (residential/commercial addresses only)
  • BFPO addresses (British Forces Post Office)
  • Addresses outside the United Kingdom

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Multiple failed delivery attempts
  • Refusal of delivery

You will be responsible for:

  • Confirming the correct shipping address
  • Any additional shipping charges for re-sending the order

Delivery Issues

Missing or Lost Packages

If your tracking information shows the package as delivered but you have not received it:

  1. Wait 24-48 hours: Sometimes items are marked as delivered before actual delivery
  2. Check with neighbors or household members: The carrier may have left the package with someone else
  3. Contact us: Email contact@mypokecard.shop within 7 days of the delivery date
  4. Investigation: We will initiate a carrier investigation and work to resolve the issue

Damaged Packages

If your package arrives damaged:

  1. Do not discard packaging: Keep all original packaging materials
  2. Document damage: Take photos of the damaged package and items
  3. Contact us immediately: Email contact@mypokecard.shop within 48 hours of delivery
  4. Return or replacement: We will arrange for a return and send a replacement or issue a refund

Order Changes & Cancellations

Before Shipment

You may cancel or modify your order:

  • By emailing contact@mypokecard.shop
  • Before the order has been dispatched
  • Free of charge

After Shipment

Once an order has been shipped:

  • It cannot be canceled or modified in transit
  • You may return the item(s) according to our Return Policy once received

Contact Information

For shipping inquiries, please contact us:

Email: contact@mypokecard.shop
Phone: +44 7474 706761
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CET

Policy Updates

We reserve the right to update this Shipping Policy at any time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Mypokecard - Your trusted source for Pokemon cards and collectibles.