Refund & Return Policy

Last Updated: February 14, 2026

Company Information

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Phone: +44 7474 706761
Email: contact@mypokecard.shop
Policy URL: https://mypokecard.shop/pages/refund-policy

Our Commitment

At Mypokecard, customer satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products within our return window.

Return Eligibility

Geographic Coverage

We accept returns from customers in the United Kingdom only.

Return Window

You have 30 days from the date of delivery to initiate a return or exchange.

Eligible Items

We accept returns for:

  • ✓ Defective or damaged products
  • ✓ Incorrect items received
  • ✓ Products that don’t match the description
  • ✓ Non-defective products you wish to return (change of mind)

Product Condition Requirements

To be eligible for return, items must:

  • Be in NEW condition – unused, unopened, and in original packaging
  • Include all original accessories, manuals, and documentation
  • Have all original tags and protective seals intact
  • Not show signs of use, wear, or damage
  • Be in resalable condition

Non-Returnable Items

The following items cannot be returned for hygienic or safety reasons:

  • Opened sealed products (where seals are broken for protection)
  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards or promotional items

How to Initiate a Return

Step 1: Contact Us

Within 30 days of delivery, contact our customer service team:

  • Email: contact@mypokecard.shop
  • Phone: +44 7474 706761

Please provide:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is defective or damaged)

Step 2: Receive Authorization

Our team will review your request and provide:

  • Return authorization
  • Return shipping address
  • Specific instructions for your return

Step 3: Package Your Return

  • Use the original packaging if possible
  • Pack items securely to prevent damage in transit
  • Include a copy of your order confirmation or packing slip
  • Write your order number clearly on the package

Step 4: Ship Your Return

  • Ship the return to the address provided in your authorization
  • Use a trackable shipping method
  • Retain your tracking number and shipping receipt
  • Customer is responsible for return shipping costs

Return Shipping Costs

Customer Responsibility

Return shipping costs are the customer’s responsibility for:

  • Change of mind returns
  • Non-defective products
  • Incorrect size or style (personal preference)

Our Responsibility

We cover return shipping costs for:

  • Defective or damaged products
  • Wrong items shipped
  • Products not as described
  • Our shipping error

In these cases:

  1. Contact us before returning
  2. We will provide a prepaid return label or reimburse your return shipping costs
  3. Keep your shipping receipt for reimbursement

Return Processing

Return Method

All returns must be sent by mail to the address provided by our customer service team.

Processing Time

Once we receive your return:

  • Inspection: 1-2 business days to inspect the returned item(s)
  • Refund Processing: 3-5 business days after inspection approval
  • Total Time: Approximately 5-7 business days from receipt

Inspection Process

We will inspect returned items to verify:

  • Item condition meets return requirements
  • All original components are included
  • Item matches the return authorization

Refund Method

Refunds will be issued to:

  • The original payment method used for the purchase
  • If original payment method is unavailable, store credit may be issued

Refund Details

What You’ll Receive

Approved refunds include:

  • Full product purchase price
  • Original shipping charges (if we shipped wrong/defective item)

Refunds do NOT include:

  • Return shipping costs (unless we are at fault)
  • Original shipping costs (for change of mind returns)

No Restocking Fees

We do not charge restocking fees on any approved returns.

Refund Timeline

  • Processing: 5 business days after receipt and inspection
  • Bank Processing: Additional 3-10 business days depending on your financial institution
  • Total: Expect to see refund within 8-15 business days from return receipt

Refund Notification

You will receive an email confirmation once:

  1. Your return is received
  2. Your return is inspected and approved
  3. Your refund is processed

Exchanges

Exchange Eligibility

We accept exchanges for:

  • Different size (if applicable)
  • Different color or variant
  • Defective product replacement
  • Wrong item received

Exchange Process

  1. Contact us at contact@mypokecard.shop
  2. Specify the item you want to exchange and what you’d like instead
  3. Return the original item following our return process
  4. Receive your replacement once we receive and inspect your return

Exchange Availability

Exchanges are subject to:

  • Product availability at the time of exchange
  • Return eligibility requirements
  • Approval of returned item condition

Exchange Shipping Costs

  • Customer’s responsibility: Return shipping for change of mind exchanges
  • Our responsibility: Return and reshipping for defective/wrong items

Defective or Damaged Items

Immediate Action Required

If you receive a defective or damaged item:

  1. Contact us within 48 hours of delivery

  2. Email contact@mypokecard.shop with:

    • Order number
    • Clear photos of the defect or damage
    • Photos of the packaging (if damaged in shipping)
    • Description of the issue

  3. Do not dispose of packaging until the claim is resolved

Our Resolution

For confirmed defective or damaged items, we will:

  • Provide a prepaid return label
  • Issue a full refund, OR
  • Send a replacement product (your choice)
  • Cover all associated shipping costs

Wrong Item Received

If you receive an incorrect item:

  1. Contact us immediately at contact@mypokecard.shop
  2. Do not return the item until we provide authorization
  3. Provide photos of the item received and the shipping label
  4. We will provide a prepaid return label and ship the correct item

Late or Missing Refunds

If you have not received your refund after 15 business days:

  1. Check your bank account: Contact your bank, as processing times vary
  2. Check your credit card: Contact your credit card company, as posting can take time
  3. Contact us: Email contact@mypokecard.shop with:
    • Your order number
    • Return tracking number
    • Date you returned the item

We will investigate and resolve the issue promptly.

Partial Returns

You may return some items from your order while keeping others. Each item returned must meet all return eligibility requirements.

Canceled Orders

Before Shipment

If your order has not shipped:

  • Full refund of all charges
  • Processing time: 3-5 business days

After Shipment

If your order has already shipped:

  • Follow the standard return process once you receive the item
  • Standard return policy applies

Out of Stock Exchanges

If the item you wish to exchange for is out of stock:

Options:

  1. Choose an alternative product of equal value
  2. Receive a full refund
  3. Receive store credit for future purchase

Return Address

Do not return items without prior authorization.

The return address will be provided by our customer service team when you receive your return authorization. This ensures your return is properly tracked and processed.

Contact Us

For returns, refunds, or exchange inquiries:

Email: contact@mypokecard.shop
Phone: +44 7474 706761
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CET

Terms & Conditions

By making a purchase, you agree to this Refund & Return Policy. We reserve the right to:

  • Refuse returns that do not meet our eligibility requirements
  • Inspect all returned items before processing refunds
  • Update this policy at any time (updates reflected in “Last Updated” date)
  • Deny refunds for items returned outside the 30-day window
  • Deny refunds for items not in new, resalable condition

Consumer Rights (UK)

This policy is in addition to your statutory rights under UK consumer protection laws. Nothing in this policy affects your legal rights including those under the Consumer Rights Act 2015.

If you are not satisfied with how we handle your return, you may contact your local Trading Standards office or Citizens Advice Bureau.

Policy Updates

This Refund & Return Policy was last updated on the date shown at the top of this page. We may update this policy to reflect changes in our practices or legal requirements. Continued use of our website after changes constitutes acceptance of the updated policy.

Mypokecard – Quality Products, Trusted Service, Customer Satisfaction Guaranteed.