Privacy Policy

Last Updated: February 14, 2026

Company Information

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Phone: +44 7474 706761
Email: contact@mypokecard.shop
Website: https://mypokecard.shop

Introduction

Mypokecard (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our online store.

This policy applies to all visitors and customers of mypokecard.shop and complies with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

Data Controller

The data controller responsible for your personal data is:

Mypokecard
9 Newark Avenue
Manchester, M14 4HE
United Kingdom
Email: contact@mypokecard.shop
Phone: +44 7474 706761

Information We Collect

1. Information You Provide to Us

When you create an account or make a purchase:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Payment information (processed securely by our payment processor)

When you contact us:

  • Name
  • Email address
  • Phone number
  • Message content
  • Any information you choose to provide

When you subscribe to our newsletter:

  • Email address
  • Name (optional)
  • Communication preferences

2. Information We Collect Automatically

Device and Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Screen resolution

Website Usage Information:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Referral source
  • Date and time of visit
  • Search terms used on our site

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Analytics cookies
  • Marketing cookies

See our Cookie Policy section below for more details.

3. Information from Third Parties

Payment Processors:

  • Transaction confirmation
  • Payment status
  • Fraud prevention data

Shipping Carriers:

  • Delivery status updates
  • Tracking information

Social Media Platforms:

  • If you interact with our social media pages
  • Profile information you make public

How We Use Your Information

We use your personal data for the following purposes:

1. Order Processing and Fulfillment

  • Process and complete your orders
  • Send order confirmations
  • Arrange shipping and delivery
  • Handle returns and refunds
  • Provide customer support

Legal Basis: Performance of a contract

2. Communication

  • Respond to your inquiries
  • Send important account updates
  • Notify you of order status changes
  • Provide customer service

Legal Basis: Performance of a contract and legitimate interests

3. Marketing (with your consent)

  • Send promotional emails and newsletters
  • Notify you of special offers and new products
  • Share relevant product recommendations

Legal Basis: Consent (you can unsubscribe anytime)

4. Website Improvement

  • Analyze website usage and performance
  • Improve user experience
  • Develop new features
  • Conduct market research

Legal Basis: Legitimate interests

5. Legal and Security

  • Prevent fraud and abuse
  • Comply with legal obligations
  • Protect our legal rights
  • Enforce our terms and conditions
  • Maintain security of our systems

Legal Basis: Legal obligation and legitimate interests

6. Business Operations

  • Maintain business records
  • Financial reporting and accounting
  • Business analysis and planning

Legal Basis: Legal obligation and legitimate interests

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  1. Contract Performance: To fulfill our obligations under your purchase
  2. Consent: For marketing communications (you can withdraw anytime)
  3. Legal Obligation: To comply with tax, accounting, and other legal requirements
  4. Legitimate Interests: To improve our services, prevent fraud, and operate our business efficiently

How We Share Your Information

We do not sell your personal data to third parties. We share your information only in the following circumstances:

Service Providers

We share data with trusted third-party service providers who help us operate our business:

Payment Processors:

  • To securely process your payment transactions
  • Examples: Stripe, PayPal, or other payment gateways

Shipping Carriers:

  • To deliver your orders
  • Examples: Royal Mail, DPD, Hermes, Yodel

Email Service Providers:

  • To send transactional and marketing emails
  • Examples: Mailchimp, SendGrid, or similar platforms

Website Hosting and Analytics:

  • To host our website and analyze traffic
  • Examples: Shopify, WooCommerce, Google Analytics

Customer Support Tools:

  • To provide customer service
  • Examples: Zendesk, Freshdesk, or similar platforms

All service providers are contractually bound to:

  • Process data only as instructed
  • Maintain appropriate security measures
  • Comply with UK GDPR requirements

Legal Requirements

We may disclose your information when required by law:

  • To comply with legal processes (court orders, subpoenas)
  • To enforce our policies and terms
  • To protect our rights, property, or safety
  • To protect the rights and safety of others
  • To prevent fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets:

  • Your information may be transferred to the new owner
  • You will be notified of any such transfer
  • The new owner must honor this Privacy Policy

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure:

  • Adequate protection through UK GDPR-approved mechanisms
  • Standard Contractual Clauses (SCCs) where applicable
  • Adequacy decisions by the UK government
  • Your explicit consent when required

Data Retention

We retain your personal data only as long as necessary:

Account Information:

  • Active accounts: Duration of account existence plus 3 years after closure
  • Purpose: Customer service, legal compliance

Order Information:

  • 7 years from transaction date
  • Purpose: Accounting, tax compliance, warranty claims

Marketing Preferences:

  • Until you unsubscribe or withdraw consent
  • Purpose: Marketing communications

Website Analytics:

  • 26 months (Google Analytics default)
  • Purpose: Website improvement

Customer Service Records:

  • 3 years from last contact
  • Purpose: Quality assurance, dispute resolution

After retention periods expire, we securely delete or anonymize your data.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

1. Right of Access

  • Request a copy of your personal data
  • Receive information about how we use your data

2. Right to Rectification

  • Correct inaccurate or incomplete data
  • Update your account information

3. Right to Erasure (“Right to be Forgotten”)

  • Request deletion of your personal data
  • Subject to legal retention requirements

4. Right to Restrict Processing

  • Limit how we use your data
  • Object to certain types of processing

5. Right to Data Portability

  • Receive your data in a structured, commonly used format
  • Transfer your data to another service provider

6. Right to Object

  • Object to processing based on legitimate interests
  • Object to direct marketing (including profiling)

7. Right to Withdraw Consent

  • Withdraw consent for marketing communications anytime
  • Does not affect previous lawful processing

8. Right to Lodge a Complaint

  • File a complaint with the Information Commissioner’s Office (ICO)
  • ICO Website: https://ico.org.uk
  • ICO Helpline: 0303 123 1113

How to Exercise Your Rights

To exercise any of these rights, contact us:

Email: contact@mypokecard.shop
Phone: +44 7474 706761
Mail: Mypokecard, 9 Newark Avenue, Manchester, M14 4HE, United Kingdom

We will respond to your request within 30 days (may be extended by 2 months for complex requests).

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Technical Measures

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Secure payment processing (PCI DSS compliant)
  • Regular security updates and patches
  • Firewall protection
  • Malware and intrusion detection

Organizational Measures

  • Access controls and authentication
  • Staff training on data protection
  • Data breach response procedures
  • Regular security audits
  • Confidentiality agreements with staff and partners

Your Responsibility

  • Keep your account password secure
  • Use strong, unique passwords
  • Log out after using shared devices
  • Report suspected security breaches immediately

While we take security seriously, no system is 100% secure. We cannot guarantee absolute security of your data.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Types of Cookies We Use

1. Strictly Necessary Cookies

  • Required for website functionality
  • Enable shopping cart and checkout
  • Remember your preferences
  • Cannot be disabled

2. Performance/Analytics Cookies

  • Track website usage and performance
  • Help us improve user experience
  • Example: Google Analytics
  • Can be disabled in settings

3. Functional Cookies

  • Remember your choices and preferences
  • Provide enhanced features
  • Example: Language preferences
  • Can be disabled in settings

4. Marketing/Targeting Cookies

  • Track browsing across websites
  • Display relevant advertisements
  • Measure ad campaign effectiveness
  • Require your consent

Cookie Duration

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain for a set period (varies by cookie)

Managing Cookies

Browser Settings: You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies from specific sites
  • Receive notifications before cookies are stored

Note: Disabling certain cookies may affect website functionality.

Cookie Preference Center: Visit our Cookie Settings (link in website footer) to manage your preferences.

Third-Party Cookies

We use third-party services that may set cookies:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • Payment processors (transaction processing)

These third parties have their own privacy policies.

Children’s Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal data from children.

If you are a parent or guardian and believe your child has provided us with personal information:

  • Contact us immediately at contact@mypokecard.shop
  • We will delete the information promptly

Marketing Communications

Email Marketing

With your consent, we send:

  • Promotional offers and discounts
  • New product announcements
  • Company updates and news
  • Personalized recommendations

How to Opt-Out

You can unsubscribe anytime by:

  • Clicking “Unsubscribe” in any marketing email
  • Emailing contact@mypokecard.shop
  • Updating preferences in your account settings
  • Contacting us at +44 7474 706761

Note: You will still receive transactional emails (order confirmations, shipping updates) as these are necessary for service delivery.

Marketing Frequency

We respect your inbox and typically send:

  • 1-2 promotional emails per week
  • Special offers during sales events
  • Product launches and announcements

Third-Party Links

Our website may contain links to third-party websites, including:

  • Social media platforms
  • Partner websites
  • Product manufacturers
  • Review platforms

Important: We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New services or features

When we make changes:

  • Update the “Last Updated” date at the top
  • Notify you via email (for material changes)
  • Post notice on our website
  • Obtain new consent if required by law

Your continued use of our website after changes constitutes acceptance of the updated policy.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms:

  • We will notify the ICO within 72 hours
  • We will inform affected individuals without undue delay
  • We will provide information about the breach and steps taken
  • We will advise on actions you can take to protect yourself

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: contact@mypokecard.shop
Phone: +44 7474 706761
Mail:
Mypokecard
Data Protection Inquiry
9 Newark Avenue
Manchester, M14 4HE
United Kingdom

Response Time: We aim to respond to all inquiries within 5 business days.

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://ico.org.uk
Helpline: 0303 123 1113
Email: casework@ico.org.uk

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For marketing communications, we will obtain your explicit consent through:

  • Opt-in checkboxes during account creation
  • Newsletter subscription forms
  • Email confirmation (double opt-in)

You can withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Mypokecard – Protecting Your Privacy, Earning Your Trust.

© 2026 Mypokecard. All rights reserved.